No stains at all. Submit a complaint and get your issue resolved. Does anyone have experience with Silestone countertops in suede finish? Polished It's the original Silestone polished quartz surface. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. Mano a Mano Combat: Quartz Versus Granite Countertops. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). Much is said about the type of home Silestone is best for. In truth, natural stone introduces risk into your home: radon. We called them and asked what the warranty actually covered. Silestone, on the other hand, is not porous. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. Hands down, we changed to polished. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Expect quotes in the $100-$175 per square foot range. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. Write me on this website or contact me at Facebook, etc. Scratch Resistant. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. on it and left overnight. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. Silestone of Atlanta. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. Quartz is a man-made product that has a completely non-porous surface. Scratch Resistance. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. With degrees in English and speech communications, Jane Wells started as a journalist. Also, it looks whiter to me with the Suede. As a result, Silestone comes in many colors, patterns, and arrangements. Thanks :). Three popular manufacturers are Silestone, Cambria, and Ceasarstone. He first said that 1. his mother was ill, 2. his truck was not working, 3. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. Sounds like the company learned alot from the banking industry. I guess they should know ? Who do I report this installer to? my questions yet. If you didn't manufacture my Silestone, who did? No pressure, but your kitchen countertops are a big deal. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. Hello. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Suede. Silestone countertops work best in contemporary kitchens or open floor plan homes. Its made by binding small pieces of quartz together in a hard resin. Your email address will not be published. We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. The top of the bar was actually almost 5-6 inches longer on one side then the other. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. How Can You Save On Energy Bills In 2023? This site uses Akismet to reduce spam. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. They sent a copy of their warranty which is worthless! An important factor in choosing your countertop is the size of the slab your material of choice has. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. The walls and floors can be made from Silestone surfaces. They know I'm out about $800. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. This was according to Mr. Oehmsen the second time this CSI defrauded his company. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. It was gorgeous & felt. Installed polished and happy we did. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. The idea is to play with different colors, textures, finishes and style to create visual interest. Advantages and Disadvantages. It's hideous The formats or sizes available depend on the Silestone treatment. Granite on the other hand must be sealed annually to be protected. Soapstone is just so soft and anything will scratch or engrave it. Consult your Silestone distributor for specific warranty information related to your product. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. This co. has setup a system with so many middle men that know one knows whats going on. The matte was ingrained with smudges and dirt. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. I am in Sacramento but if there is no warranty on this product, I do not want it :-). caabamama How has the suede performed for you? Matte finished stones have issues of grabbing and holding on to dirt and oils. Health concerns emerge. With natural stone comes natural variation. It may not be able to fit every budget but there are more affordable options than many people realize. Consumers are mostly dissatisfied. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. Not every homeowner has the time or even the opportunity to do this. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. Clearly the product is failing. Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. on 3/4/2016. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. The claim was just denied after the silestone countertop cracked within 20 months of install. What To Know Before Adding On To A House. Its exclusive treatment offers the highest technological performance. I am also looking at Neolith but no distributor in Sacramento. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. Unfortunately I do not know any further information about Mr. Smith. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. An ogee edge is a conclave arch that transitions into a cortex arch. This makes it very durable and scratch resistant Cannot recommend Silestone! As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. How Do You Read A Persian Rug To Tell Its Authentic? Required fields are marked *. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. Was it a company in AL, TN? Granite on the other hand can be repaired. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. Suede is the new sensation for your senses. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. I met with the Clearstone rep in Dallas and his sample stone looks fine. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. Thanks, The counter was installed in May, 2021. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. Oh Mr. Evatt, we can fix that. We took away his CSI (Certified Silestone Installer ) number. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. Is that short for Matthew? Stain Resistant. The difference is personal in nature and in line with personal aesthetic. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. The basic edge is square with a slightly eased top edge. Claim it and get a lot of features. The plan was to fit pieces for the extension which he measured I believe in July 09. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. Advantage: Quartz Countertop. We originally picked the matte or suede finish from the samples. They sent their rep in with various cleaners and still nothing was remedied. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. There are many manufacturers of Silestone. I have never done anything to crack it.

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