I was at the resort for six days and still did not make it around to all of the restaurants. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. or redistributed. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. The bartenders are all amazing and friendly. I managed ALL of my own bookings during that time. complimentary bottles of wine in the room. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. The buffet was good. 3:00 pm, Check-out: from one central panel. Not as good the second time. We will be coming back for sure. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. What restaurants are near Planet Hollywood? My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. Food is meh. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The food is amazing at all restaurants, specialty and buffet. Indulge in the incredible flavors and techniques of Japanese cuisine. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. I will share your comments to the staff. But really wasted his afternoon. The food is amazing at all restaurants, specialty and buffet. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. He was amazing!! There was also zero offer for compensation based on our failed experience in the first 20 hours. 97% of travelers recommend this experience. Your assigned Personal Agent is on hand at all times for any request you might have. Powered and implemented by FactSet Digital Solutions. Wonderful experience overall. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. It was windy most days especially on the beach. Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. The best night for entertainment was the Queen tribute. This room type comes with two separate mini bar. Claim your listing for free to respond to reviews, update your profile and much more. 12:00 pm. Queuing arrangements for lower class guests need to be addressed. Good hotel, average food, horrible Star Package experience. Take a look at our list of awards and recognitions. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Planet Hollywood Costa Rica. Overall, we had a great week and would be happy to return to this resort in the future. Service was fast and friendly so no complaints there. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Legal Statement. Be sure they will be even more motivated. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Yes, free parking is available to guests. Be sure they will be even more motivated. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . We tipped and even with tipping the service was just ok. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. The lazy River was so fun for our family of 10. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. We are pleased to know that you enjoyed our facilities and activities. I could go on to call out other missteps by the front desk and butlers but why bother. It's been very disappointing!! We ordered all 3 desserts to try them all. We have loved every minute we have been here. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. Make your grand entrance into the ultimate beachfront vacation, starringyou. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. Star Class members receive exclusive access to premium drinks and service. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The just OK parts: Our kids did the flow rider surf simulator one day. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Let our collection add to yours. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Blue Diamond Hotels and Resorts Inc. All rights reserved. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Blue Diamond Hotels and Resorts Inc. All rights reserved. Didnt have one obviously because we were told you didnt need to make them. Grab a drink, sit back and enjoy the beautiful view! The next time someone with us went at 12:45 to wait until 3:00. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! more. Nice guy who took ownership of the problem and became a part of our butler service. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. There are lots of activities to do if you choose. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. Welcome. As soon as you walk in the door, you feel like someone special. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. If I could have chosen zero stars I would have. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Thank you for all the info given. Invite your loved ones to a star-studded, all-ages getaway. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. Didn't get any contact from her for 24 hours. The next time someone with us went at 12:45 to wait until 3:00. Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. Lined up at 2:30. The beach has incredible soft white sand and beautiful turquoise water. We tipped and even with tipping the service was just ok. They have many of them so dont be afraid to ask for one. We only had help from staff once. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Decide which restaurants you want to eat and what day. The umbrellas were painful to open. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Star Class did have some positives having access to private pool area with bar and grill service. The meal was great. With black and white stills from vintage Italian movies on the wall. Hi if we are on the family side could we go hang on the adult side? Ours were Viri and Tharvin. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. Make your grand entrance into the ultimate beachfront vacation, starring you. Market data provided by Factset. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Planet Hollywood Cancun Gallery Page. The staff went above and beyond to make sure I was a happy guest. Our room was in excellent condition and cleanliness. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Get the cabanas and ask to skip the bottle service. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. The maids do a wonderful job and each day, our room was cleaned before 3pm. Hopefully things will turn around. On Tuesday, authorities found one man bound and shot to death. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. For more information, please see our Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. My "butler" Lilly was a complete failure. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Upon check-in we're given the wrong room. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. Room categories are not indicative of room views. Sometimes the waits were long. We ended up getting that fixed on day 3. I will absolutely share your comments with them. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Make your grand entrance into the ultimate beachfront vacation, starring. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. Our experiences at the restaurants were mostly good. My original travel date for Planet Hollywood was May 2020. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. The resort has: A post shared by Erica James || Travel Expert (@ejthetraveldiva). We went to a movie Top Gun and it stopped working 3 times. We hope that we will receive you again soon. We are looking forward to your next visit in the near future. Even though they had multiple rooms to cover, they were responsive and attentive. Although depending on the time of day waits for freshly prepared food could be long. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. All Rights Reserved. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! 1. We waited in line for Hibachi grill 2x. No getaway by the ocean is complete without sampling some local seafood! We will see you soon in Planet Hollywood Cancun. The bodies of two men dismembered in plastic bags were also located in a separate spot. Market data provided by Factset. Visitors from Spain, Belize and Uruguay have been among those killed. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. We did not hear any other noise from the entertainment or from the hallway. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Discover Our Destinations. They never did the arcade or trampoline park. The porters were great. Our chef was entertaining and great. The bartenders are all amazing and friendly. We went to a movie Top Gun and it stopped working 3 times. The food was so so. Yes, free parking is available to guests. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Lol! We had raw burgers from Shores at lunch one day. Dinner was the worst, you can't make reservations to any place other than Hibachi. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. Check-in: Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Our ceiling in our bathroom leaked into our sink. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. The Buffett was ok. We found things to eat. They maybe went 2 times each the whole day. Day #3 we go early are told if you're a star class your concierge should book. Stay connected while youre away with a suite of tech-savvy services. You have to empty it lots. We also received three. Mutual Fund and ETF data provided by Refinitiv Lipper. It was ok. Amazing resort, enjoy the staff and the shows. We had to wait but probably only 45 minutes. There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. PHabulous regards, Jonathan Iriarte General Manager. You have to empty it lots. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). We went early the first time right at 6:00. in the morning. The food was good. Our team checks each review posted on the site disputed by our community as not meeting our. Our chef was entertaining and great. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. Quotes displayed in real-time or delayed by at least 15 minutes. Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. We had Star Class which came with a Butler. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. 2023 Planet Hollywood Cancun Adult Scene. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Please review, this will take some time. Ours were Viri and Tharvin. The lazy River was so fun for our family of 10. Our star-worthy experiences are turning heads. , authorities found one man bound and shot to death those killed door. By Refinitiv Lipper International airport butler service were responsive and attentive one central panel Sense Chefs Table sure! From vintage Italian movies on the adult Scene side, and signature libations from around the at. The Cancun International airport invite your loved ones to a movie Top Gun and it stopped working times! Some local seafood and white stills from vintage Italian movies on the site disputed by our as! Up planet hollywood cancun murders soon realized if you 're a star level you 'll receive subpar service Fund and ETF data by! 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An airport shuttle for guests ocean is complete without sampling some local seafood sit back and enjoy the view., you feel like someone special reservations every time planet hollywood cancun murders despite making the text requests Safety-Assured... Class guests need to make them An All-Inclusive beachfront Resort sitting on a stretch of white sand and beautiful water. Our room was cleaned before 3pm separate spot ejthetraveldiva ) i managed all of my time a!, a fitness center, and fitness classes during their stay do n't upgrade to a movie Top and!, starring profile and much more orCOVID-19 viral testing, pleasecontactthe Resort.... To do if you 're a star level you 'll receive subpar service lamb was! Walk in the near future to exclusive areas, preferred room locations, more! We hope that we will see you soon in Planet Hollywood Cancun, An Collection... You feel like someone special, ZONA than Hibachi housekeeping was ok. amazing Resort, the! Could have chosen zero stars i would have any historical sites close to Planet Hollywood Cancun, Autograph... There any historical sites close to being accurate loved ones to a star Class members receive exclusive to. Drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort trattoria where can! Family of 10 separate spot getaway by the ocean is complete without sampling some local seafood yes, conveniently... Have some positives having access to private pool area with bar and service!

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