Virgin Media is the only broadband provider that has its own fibre broadband network. Free delivery. Haggling with your current broadband provider has a 75% success rate according to Martin Lewis of Money Saving Expert. negotiate with, Tip #4 - Always try to get in touch with the customer retention department, Tip #5 - The best way to communicate with them is with a smile on your face, Tip #6 - Pick the best phrases to use when communicating with them, Tip #7 - Keep in mind all the issues you had with Virgin Media when negotiating Get the new iPhone 14 for just 33.50 a month with the 2GB data plan and receive AirPods (3rd Gen) for free. Is it worth getting a Cable TV deal with Virgin Media? If you can, dont accept the first offer. Upgrade speed tiers go up to 1000 Mbps. For example: -, Virgin Media broadband speeds are among the fastest in the country. If you have a TV plan with Virgin Media, this is the first step you need to take. Exactly how much more you'll get charged will depend on the . Theyll usually then say theyll see what they can do for you, and go through offers one at a time. It will depend on how much TV you are going to watch. the moment in the UK, Virgin Media is the only provider that can offer BT and Sky Sports Channels, Virgin Media home phone package options with added Oomph, Gig 1 Fibre Broadband + Talk Weekends + 10GB data SIM. In fact, this VPN even works with services like Netflix, BBC iPlayer, and Disney Plus. So once you receive your notification, youll have toswitch broadband providersbefore that date. We allow deals to be shared on Latest Deals irrelevant of whether or not they generate us money. The price increase youre likely to experience if you stay out of contract with Virgin Media is extremely high. To inquire about a licence to reproduce material, visit our Syndication site. Unless you are already on the fastest speed in your area, there is a good chance that you'll be able to opt for an upgrade when renewing. Customers are calling up Virgin ahead of the rise - due to be added to bills from March - to ask for a better deal and avoid paying extra. The discount offered to you might be small at first and you dont have to accept the first offer. so now Im stuck in an 18 month contract. 1. And then held out some more. You'll see this increase on your April 2023 O2 bill . If you love some Game of Thrones for example, theyll probably note this is on Sky Atlantic and you wont be able to get it on Virgin Media. They have many different communication channels. This is going to provide us with our script because we now have logic and evidence behind our decision. At the time of writing, Virgin Media charges a setup fee of 35 for all their broadband plans. Check out our bundle options to see which one suits you best. Im paying 75 a month but Ive just seen a deal with Sky/Virgin Media for the same offering at 45 a month. Continue with Recommended Cookies. This can lead to confusion and misinformed customers. Virgin Media doesnt make all the information about their packages clear. 500Mb Broadband + Bigger TV. At the time of writing, you cant get Netflix on Virgin Media. It will depend on your expectations. I pay 25 per month for 200mb broadband only. If your contract with Virgin Media is ending soon, you should have received an end of contract notification in the post or via email detailing your new charges. Virgin Media has a variety of TV packages that offer broadband, TV and home phone as a bundle. I can only say that my experience with Skys customer services was always very positive and theyre by and large a very cheery bunch, even when youre calling to cancel. Virgin Media customers who are unhappy about mid-contract price rises have been told they'll no longer be able to cancel penalty-free from next year.. Learn also here how to haggle with Virgin Media and get the best deal for you! The same commenter explained: "Phoned Sky to see if they could do us a deal. That's a huge increase in your monthly outgoings once your contract ends. You may still get lucky with pushing things further, but this is usually an end point in your ability to haggle with Sky or Virgin without at least starting the cancellation process. Call 0345 454 1111 and follow the menu to speak to the Retention team. The comparison site will then generate a series of offers based on the details you have provided. This one really is a case of dont ask dont get.. Before you call, gather all of your current package and bill information together. 14 day returns policy. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. However you can do better if youre willing to hold your nerve. Cancelling Virgin Media is pretty easy. You will be paying an expensive exit fee if you decide to leave your contract early. Another customer saved 10 a month, or 120 a year, just by asking. We have an article with 20 ways to boost your internet speed, there you can find how to correctly set-up your router for the strongest Wifi signal you can get. Yes, there is a 35 setup fee across all Virgin Media services. If you dont experience any issues with buffering or streaming, and your house isnt full of multiple people all online at the same time, you could be fine with a slower speed (and save money by doing so). These are the points in your favour. Is it worth getting a home phone deal with Virgin Media? Going contractless with Virgin Media: how does it work? In the case of Sky and Virgin Media theyre going to do all the work for us they try so so hard to bring in new customers but dont reward loyalty quite so well.. Some of them will have an increase of almost 50 per month. Select the option 'If you're thinking of leaving Virgin Media'. I've done this before and got a better deal than they offer as . If you call just once, you will probably hear: I am sorry, but there is nothing we can do for you at the moment. Finally theyll ask you how it sounds. How much does it cost to have Amazon Prime Video on Virgin Media? The introduction of inflation-linked price changes, which comes into effect in 2024 when RPI is projected to be at around 1.5%, will give customers clarity and certainty about what to expect from their bills while fuelling the investment required both now and in future. Find out more by reading our Cookie Policy. Examples could include faster broadband, boxsets, a movies package or extra sports. You dont need to worry about how much data you will be using during the month. It helps to have a plan. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. All you need to do is pick a new provider and place your order. And if you want to end your agreement early, you'll have to pay early exit fees based on how many months you have left. Check them out here. If they are willing to sign a new Virgin Media contract, customers can get this upgrade for free. If you dont know how to choose a broadband package, read our full guide to understand how to make this choice. "Were already investing more than 1bn in our network each year and consistently give our customers more megabits for their money, but to help meet this demand we do sometimes need to review our prices. 1.1 Research available deals from both Sky and Virgin Media to negotiate. It's a second chance to use unused data How it works. It helps to make notes as you go so you can work out a total saving. Stop payments on checks. With the Consumer Price Index (CPI) at 10.5% double what it was last year and 13 times higher than the rate two years ago Virgin Media has increased its prices roughly in-line with this. Make sure you compare all the details we laid out here: Broadband Speed, Channels, Phone, Price, Contract and Set-up fee. To reduce your Virgin Media bill as an existing customer, you will need to either cancel some of the services you are consuming now or try to haggle for a discount on your package. Are you tired of Virgin Media? Watch on two devices at the same time in Full HD. Sometimes it works, but most of the time it doesn't. The forms must have gone through as I suddenly got a call from Virgin retention offering to better my BT deal by 5 a month (25), and I . The price hike is applied to almost all customers using Virgin Media broadband, TV or home phone packages once they reach the end of their fixed-term contract. Hey, welcome to the UK's largest shopping community! Im going to have to switch with that difference unless we can do something You will then know the exact date when it started and when it will be finished. (opens in new window) All pay monthly customers (on phone and SIM only contracts) benefit from Virgin's data rollover benefit. When it comes to the flagship packages, Sky and Virgin Media both offer similar speeds. They literally said to me one time when they called too late would you have taken a deal if wed offered it and it was a yep! If you're up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. The department that can do the most for you is the customer retention one. You can also go paperless or refer a friend to get a discount of 50 on your next bill. You might be charged an exit fee for leaving before the expiration of your contract. This is a big disadvantage which makes Virgin Media expensive in the long run. So you may want to consider doing so if you can find a cheaper deal elsewhere. If you don't want to stay with your current provider check if you can cancel your contract penalty free and switch to a cheaper provider. I ignored it and told them I was cancelling. It will work out! You can ask for free extras. So you know you will be tied to them for at least one year and a half. First of all, you will need to know everything about the deal that you want to get. Review, save and print online statements - Exactly like paper statements but with more security and less clutter. One customer saved himself a whopping 23 a month - or 276 a year. Then you can ask Virgin Media exactly what you want and show other providers who are already giving this same type of deal. Same package just 10 cheaper.". Also make sure you're not paying for Netflix twice via Sky and directly. Does Virgin Media offer mobile data on the London Underground? Virgin Media has a 14-day money-back guarantee and if you are not happy with their service, you can cancel your contract within the first 14 days. If you want a different type of contract, you will need to call their customer service on 0800 064 3836. The switching process has got much easier in the last few years. In my last article on how I saved 2,500 in a year, I highlighted that after doing a TV audit I had cancelled Sky, and saved quite a bit by doing so. Im actually a believer that both companies offer a pretty good product but they should be considered a premium offering as theyre not cheap. So its worth it. 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